1. Are your bags original?
Yes! All our bags are 100% original and directly sourced from outlet factories overseas. Each item includes the dust bag, paper bag, tagging, and original plastic packaging from Charles & Keith.
2. Where do your products come from?
Our handbags are imported directly from authorized outlet factories overseas, ensuring authenticity and top quality at affordable prices.
3. How do I know the bag is authentic?
We guarantee authenticity for every item we sell. You’ll receive all original packaging materials and tags that come directly from the factory outlet.
4. Can I return my order?
Yes, we accept returns within 7 days after you receive your item.The product must be unused, in its original packaging, and with all tags attached.
5. How do I request a return?
To request a return, please contact us via WhatsApp or Instagram DM within 7 days of receiving your parcel. Our team will assist you with the return process.
6. Do you offer refunds or exchanges?
You can choose to receive a refund or exchange (subject to stock availability) once your returned item has been inspected and approved.
7. How long does delivery take?
Delivery usually takes 3-5 working days for West Malaysia and 5–7 working days for East Malaysia, depending on courier service.
8. How can I track my parcel?
Once your order is shipped, you’ll receive a tracking number via WhatsApp or email. You can use it to track your parcel on the courier’s website.
9. Can I cancel my order?
Orders can only be cancelled before shipment. Once shipped, the order cannot be cancelled.
10. How do I contact customer service?
You can reach our friendly team via:📩 Instagram: @charlskeith.nm💬 WhatsApp:
+60174181258We’ll be happy to assist you!